FAQ

1. Are the prices shown is the final price I will pay?

Yes, the prices are net prices and we do not charge GST which is an immediate 7% saving for you.

2. How do I make payment?

The payment modes are Paypal, cheque and wire transfer.

3. Can I download the product after payment?

Yes. All the digital products can be downloaded immediately upon successful payment.

4. Can I download the latest version after some time?

Most digital products are limited to 3 downloads. So you can have 2 upgrades after the 1st download. Free extensions and themes can have unlimited downloads.

5. How do I order from your website?

It's as easy as clicking a few buttons. Once you've found a product that you like, simply click the 'Add to Cart' button and you will be taken to our easy 4-step checkout. Step 1. Enter the Billing Address Step 2:Enter the Payment Method Step 3: Order Preview & Confirmation. Step 4: Payment. Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted securely, and never ever shared with anyone else.

6. I`ve not received an order confirmation, what should I do?

We automatically send out an order confirmation email containing your unique order number once we received your payment. However, sometimes customers do not receive these emails.This could be due to several possible reasons such as, customer accidentally entered a wrong email address or our email was marked as spam and channel into customer's spam box, etc. If you want to double-check that we've received your order, please email us to enquiry@tertiaryinfotech.com or call us at +65 6638 9632 if timing is of essence.

7. I`m having a problem ordering online, what can I do?

Simply call us at our hotline no. +65 6638 9632. Our customer service officer would be more than happy to take your order over the phone.

8. What happen if I found the extension or theme is not working on my website or there is a bug?

You can send an email to our customer support enquiry@tertiaryinfotech.com or call us at +65 6638 9632